Cokio Privacy Policy:
Last Updated: March 11, 2025
At Cokio, your privacy is our top priority. We are dedicated to protecting your personal information through stringent measures and transparent practices. This Privacy Policy outlines how we collect, use, and safeguard your data to ensure a secure and trustworthy experience. By using Cokio’s products and services, you acknowledge and agree to the terms described herein. If you do not consent to any part of this policy, we kindly ask that you refrain from using our services.
1. Our Commitment to Privacy
Cokio is built on a foundation of trust, and we take your privacy seriously. We have implemented a robust information protection framework to ensure the security and reliability of our services. Our commitment to privacy includes the following principles:
￮ Transparency: We communicate our privacy practices in clear, accessible language, ensuring you understand how your data is handled.
￮ User Empowerment: We respect your right to make informed decisions about your personal information and provide tools to help you manage it.
￮ Data Minimization: We only collect information that is essential to deliver safe, personalized, and efficient services, avoiding unnecessary data collection.
￮ Proactive Protection: We employ advanced technical and administrative measures to safeguard your privacy rights and prevent unauthorized access.
￮ Responsive Support: Our dedicated privacy team is available to address your concerns promptly, ensuring your questions and issues are resolved in a timely manner.
2. Scope of This Policy
This Privacy Policy applies to all Cokio products and services, including mobile applications, websites, and technical support. It governs how we handle your personal information across these platforms. However, this policy does not extend to third-party services or products. If you interact with third-party services, we recommend reviewing their respective privacy policies to understand their data practices.
3. How We Collect and Use Your Information
To provide you with seamless and personalized experiences, we collect and use your personal information in the following ways:
3.1 Tailored to Your Needs
The type and scope of information we collect depend on the specific Cokio products or services you use. For example:
￮ Video Calls: To enable high-quality video communication, we may request access to your microphone and camera.
￮ Instant Messaging: To facilitate photo sharing, we may ask for permission to access your device’s photo album.
￮ Account Registration: To create a Cokio account, we require basic information such as your phone number or email address. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Enhancing Your Experience
We may use information collected from one feature to improve other aspects of our services. For instance, data provided during registration may be used to optimize your profile or recommend features tailored to your preferences. If we plan to use your information for purposes beyond those initially disclosed, we will seek your explicit consent.
3.3 Continuous Innovation
As we innovate and introduce new features, we may collect additional information or modify how we use existing data. For any significant changes that impact your privacy, we will notify you prominently and, where required, obtain your consent.
3.4 Specific Use Cases
▪ Device Information: We collect details such as device ID, model, and operating system version to ensure compatibility, enhance security, and optimize service performance.
▪ Permissions:
• Microphone and Camera: Essential for video calls and photo sharing, enabling real-time communication and memorable interactions.
• Photo Album: Allows you to share photos from your device, enriching your messaging experience.
• Advertising ID: Helps personalize advertisements, aligning content with your interests while supporting Cokio’s growth.
• Storage Access: Used to cache data (e.g., images, media files) for faster loading and to analyze usage patterns for service improvements.
▪ Data Analysis: We collect logs and usage data to enhance service performance, refine user experiences, and develop features that better meet your needs.
4. Data Sharing
We value your privacy and only share your personal information with third parties under specific circumstances. Below are the scenarios in which your data may be shared:
4.1 With Your Consent
We may share your personal information with third parties after obtaining your explicit consent. This ensures that you have full control over how your data is used.
4.2 Legal Obligations
We may disclose your personal information to comply with applicable laws, regulations, or legal processes. This includes responding to lawful requests from government authorities, resolving legal disputes, or enforcing our terms and conditions.
4.3 Authorized Service Providers
We collaborate with trusted partners who assist us in delivering our services, such as technical support providers, payment processors, and infrastructure partners. These third parties are bound by strict data protection agreements and are only permitted to use your information for the specific purposes outlined in those agreements.
4.4 Marketing and Analytics Partners
To enhance our advertising efforts and improve the effectiveness of our services, we share data with the following partners:
￮ Appsflyer: We use Appsflyer for marketing attribution and analytics to better understand user behavior and the performance of our advertising campaigns. Appsflyer collects device information and interaction data to help us optimize our strategies.
￮ Facebook: We partner with Facebook for advertising and analytics purposes, enabling us to deliver more relevant advertisements. We may share device information and app usage data with Facebook to improve ad targeting and effectiveness.
4.5 Operational Requirements
To support our business operations, we may share information with suppliers, service providers, and other partners who assist with technical infrastructure, customer support, payment processing, and other essential functions. These partners are required to adhere to stringent data protection standards.
5. Protecting Your Information
We prioritize the security of your personal information and implement industry-leading measures to safeguard it. Our protective measures include:
￮ Data Anonymization: Where possible, we anonymize your personal information to minimize the risk of data breaches.
￮ Access Controls: We enforce strict access controls to ensure that only authorized personnel can access your data.
￮ Employee Training: We regularly train our employees on data protection best practices to ensure compliance with privacy standards.
￮ Security Monitoring: We continuously monitor our systems for potential vulnerabilities and take immediate action to address any issues.
If you suspect any security vulnerabilities or notice suspicious activity, please contact us immediately using the contact information provided at the end of this policy.
6. Managing Your Personal Information
You have the following rights regarding your personal information:
￮ Access: You can view and update your account information through the app settings.
￮ Deletion: Under certain circumstances, you can request the deletion of your personal information.
￮ Correction: You can request updates to any inaccurate or incomplete personal information.
￮ Data Portability: You can request a copy of your personal information in a structured, commonly used format and transfer it to another data controller.
7. Legal Basis for Data Processing and Your Rights
We process your personal information based on the following legal grounds:
￮ Your Consent: We process your data when you provide explicit consent for specific purposes.
￮ Contract Performance: We process your data to fulfill our contractual obligations to you.
￮ Legitimate Interests: We process your data when it is necessary for our legitimate business interests, provided they do not override your rights.
Under applicable privacy laws, you have the following rights:
￮ Access: Request access to the personal information we hold about you.
￮ Correction: Request updates to any inaccurate or incomplete information.
￮ Deletion: Request the deletion of your personal information under specific conditions.
￮ Restriction of Processing: Request that we limit the processing of your personal information.
￮ Data Portability: Request a copy of your personal information in a structured, commonly used format and transfer it to another data controller.
￮ Objection: Object to the processing of your personal information based on legitimate interests.
￮ Withdrawal of Consent: If data processing is based on your consent, you can withdraw your consent at any time.
8. Compliance with Global Privacy Laws
At Cokio, we are dedicated to upholding the highest standards of data protection and privacy across all regions where we operate. We comply with international privacy laws to ensure that your personal data is handled responsibly and transparently. Below is an overview of our compliance practices tailored to specific regions and their respective privacy regulations:
8.1 GDPR (General Data Protection Regulation)
Applicability: Applies to users in the European Union (EU) and European Economic Area (EEA).
Your Rights:
￮ Access: Request a copy of the personal data we hold about you.
￮ Correction: Request updates to any inaccurate or incomplete data.
￮ Deletion (Right to be Forgotten): Request the removal of your personal data under specific conditions.
￮ Restriction of Processing: Ask us to limit how we use your data.
￮ Data Portability: Obtain your data in a structured, machine-readable format and transfer it to another controller.
￮ Objection: Object to data processing based on legitimate interests or for direct marketing purposes.
￮ Withdrawal of Consent: Revoke consent for data processing at any time.
￮ Right to Lodge a Complaint: File a complaint with a supervisory authority if you believe your rights have been violated.
8.2 CCPA (California Consumer Privacy Act)
Applicability: Applies to California residents.
Your Rights:
￮ Right to Know: Request details about the categories and specific pieces of personal information we collect, use, and share.
￮ Right to Delete: Ask us to delete your personal information, subject to certain exceptions.
￮ Right to Opt Out of Sale: Opt out of the sale of your personal information to third parties.
￮ Right to Non-Discrimination: Exercise your rights without facing discrimination, such as being denied services or charged higher prices.
8.3 LGPD (Brazilian General Data Protection Law)
Applicability: Applies to Brazilian users.
Your Rights:
￮ Access: Request access to your personal data.
￮ Correction: Request updates to any inaccurate or incomplete data.
￮ Deletion: Ask us to delete your data under specific conditions.
￮ Data Portability: Obtain your data in a structured, machine-readable format and transfer it to another controller.
￮ Objection: Object to data processing.
￮ Withdrawal of Consent: Revoke consent for data processing at any time.
8.4 PIPEDA (Personal Information Protection and Electronic Documents Act)
Applicability: Applies to Canadian users.
Your Rights:
￮ Access: Request access to the personal information we hold about you.
￮ Correction: Request updates to any inaccurate or incomplete data.
￮ Transparency: Receive clear information about how your data is collected, used, and disclosed.
￮ Withdrawal of Consent: Revoke consent for the collection, use, or disclosure of your data at any time.
8.5 PDPA (Personal Data Protection Act in Singapore)
Applicability: Applies to Singaporean users.
Your Rights:
￮ Access: Request access to your personal data.
￮ Correction: Request updates to any inaccurate or incomplete data.
￮ Withdrawal of Consent: Revoke consent for data collection and use at any time.
￮ Transparency: Receive clear information about the purposes of data collection and use.
8.6 PDPA (Personal Data Protection Act in Thailand)
Applicability: Applies to Thai users.
Your Rights:
￮ Access: Request access to your personal data.
￮ Correction: Request updates to any inaccurate or incomplete data.
￮ Deletion: Ask us to delete your data under specific conditions.
￮ Objection: Object to data processing.
8.7 APP (Australian Privacy Principles)
Applicability: Applies to Australian users.
Your Rights:
￮ Access: Request access to your personal data.
￮ Correction: Request updates to any inaccurate or incomplete data.
￮ Right to Complain: Lodge a complaint if you believe your privacy has been breached.
￮ Transparency: Receive clear information about how your data is collected, used, and disclosed.
8.8 POPIA (Protection of Personal Information Act)
Applicability: Applies to South African users.
Your Rights:
￮ Access: Request access to your personal data.
￮ Correction: Request updates to any inaccurate or incomplete data.
￮ Deletion: Ask us to delete your data under specific conditions.
￮ Objection: Object to data processing.
￮ Transparency: Receive clear information about how your data is collected, used, and disclosed.
At Cokio, we are committed to respecting your privacy and ensuring compliance with all applicable privacy laws. If you have any questions or wish to exercise your rights, please contact us using the information provided in the Contact Information section of this Privacy Policy. Your trust is our priority, and we strive to protect your personal data with the utmost care and responsibility.
9.Virginia Consumer Data Protection Act (VCDPA) Compliance Statement
At Cokio, safeguarding the privacy and personal data of our users, especially those in Virginia, is a top priority. We fully embrace the principles and requirements of the Virginia Consumer Data Protection Act (VCDPA), which grants Virginia residents specific rights over their personal data and establishes clear responsibilities for organizations like ours. Below, we detail our approach to compliance and our practices to ensure your data is handled with care and transparency.
9.1 Your Rights Under the VCDPA
As a Virginia resident, you have the following rights regarding your personal data:
We are committed to empowering you to exercise these rights and will respond to your requests promptly and respectfully.
9.2 How We Uphold Your Privacy
To ensure compliance with the VCDPA and to protect your personal data, we have implemented the following measures:
￮ Transparency: We provide clear and detailed information about our data practices in this Privacy Policy, including what data we collect, why we collect it, and how it is used and shared.
￮ Data Security: We use advanced security measures, such as encryption, access controls, and regular audits, to protect your personal data from unauthorized access, misuse, or breaches.
￮ User Empowerment: We offer simple and accessible ways for you to exercise your rights under the VCDPA, whether you want to access, correct, delete, or opt out of the processing of your personal data.
￮ Accountability: We continuously monitor and update our data practices to ensure they align with the VCDPA and other applicable privacy laws. Our team is trained to handle your data responsibly and with the utmost care.
If you are a Virginia resident and would like to exercise any of your rights under the VCDPA, please reach out to us using the contact details provided in the Contact Information section of this Privacy Policy.
10. Protecting Minors’ Information
Our services are designed for individuals aged 18 and older. We do not knowingly collect or process personal data from minors. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it and ensure it is not used for any purpose.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or advancements in data protection. If we make significant changes, we will notify you through clear and prominent channels, such as in-app notifications, emails, or website announcements. By continuing to use our services after these updates, you acknowledge and accept the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
12. How to Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please feel free to contact our Data Protection Officer (DPO):
Data Protection Officer (DPO): Ethan Moore
Email: mohmostafa55789554@gmail.com
Address: 4 Hussein Ibn Ali Al-Sadat Street, Sadat City - 32897, Egypt
Thank you for choosing Cokio. Your trust is invaluable to us, and we are committed to protecting your privacy and providing you with a secure, transparent, and reliable experience. We strive to uphold the highest standards of data protection and compliance, ensuring your personal data is treated with the respect and care it deserves.